1. Order Cancellation

Customers may request cancellation of an order before the order has been prepared or processed by the food outlet.

Once an order has been accepted and preparation has started, it may not be possible to cancel the order.

2. How to Cancel an Order

To request a cancellation, please contact Cravo as soon as possible through the contact details provided on our website.

Please provide your order number and registered contact details so that we can process your request quickly.

3. Refunds for Cancelled Orders

If your cancellation request is accepted before food preparation or processing begins, the eligible amount will be refunded according to the applicable payment method and refund policy.

Refund processing times may vary depending on the payment provider or bank.

4. Orders Already Prepared

Orders that have already been prepared, dispatched, or collected may generally not be eligible for cancellation or refund, except where required by applicable law or in cases approved by Cravo.

5. Cancellation Due to Restaurant or Food Outlet

If an order is cancelled by the food outlet due to reasons such as unavailability of items, operational issues, or other circumstances, eligible customers will receive a refund for the cancelled order or affected items.

6. Incorrect Order Information

Customers are responsible for providing accurate information, including contact details, delivery information, and order selections.

Cravo™ may not be able to cancel or modify an order if incorrect information is provided after the order has been processed.

7. Special Circumstances

In exceptional situations, Cravo™ may review cancellation requests on a case-by-case basis.

Our decision will depend on the status of the order and the circumstances surrounding the cancellation.