1. Information We Collect

Depending on how you use Cravo™, we may collect information such as:

• Name
• Email address
• Phone number
• Delivery or pickup details
• Account and login information
• Order details and transaction information
• Communication and customer-support information
• Information you voluntarily provide through forms or other features of the website

Payment information may be processed through third-party payment providers. Cravo™ may not directly store complete payment-card information.

2. How We Use Your Information

We may use the information we collect to:

• Create and manage your Cravo™ account.
• Process and manage your food orders.
• Communicate with you about your orders.
• Provide customer support.
• Process payments and refunds.
• Improve our website, platform, and services.
• Send service-related notifications.
• Prevent fraud, misuse, and unauthorized activity.
• Comply with applicable legal and regulatory requirements.

3. Order Information

When you place an order through Cravo™, relevant information may be shared with the participating food outlet or service provider as necessary to prepare and fulfil your order.

Only information reasonably required to process your order should be used for this purpose.

4. Payment Information

Cravo™ may work with third-party payment gateways and payment service providers to process transactions.

Payment providers may collect and process payment information according to their own privacy policies and terms.

We recommend reviewing the privacy policies of the payment provider used for your transaction.

5. Cookies and Similar Technologies

Cravo™ may use cookies and similar technologies to help operate the website, remember preferences, improve functionality, understand website usage, and enhance the user experience.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Sharing of Information

We may share relevant information with trusted third parties where necessary to provide our services, including:

• Participating food outlets
• Payment processors
• Delivery or logistics providers
• Technology and hosting providers
• Customer-support service providers
• Professional or legal advisers
• Government or regulatory authorities where required by law

We do not intend to sell your personal information to third parties.

7. Data Security

Cravo™ takes reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no online platform or method of electronic transmission can be guaranteed to be completely secure.

8. Data Retention

We may retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

When information is no longer required, it may be deleted or securely disposed of where appropriate.

9. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to certain personal information.
• Request correction of inaccurate information.
• Request deletion of information where legally permitted.
• Withdraw consent where processing is based on consent.
• Raise concerns regarding the handling of your personal information.

To exercise an applicable privacy right, please contact us using the details below.

10. Children’s Privacy

Cravo™ is not intended to knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

Cravo™ is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

12. Changes to This Privacy Policy

Cravo™ may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.