1. About Cravo™

Cravo™ is an online food ordering platform that helps connect customers with participating campus canteens, food outlets, food courts, and nearby restaurants.

Cravo™ provides the platform and facilitates the ordering process. The preparation and availability of food products are subject to the respective food outlet.

2. Eligibility

By using Cravo™ , you confirm that you are legally capable of entering into an agreement and that the information you provide is accurate and complete.

If you are using Cravo™ on behalf of an organization, you confirm that you have the authority to do so.

3. Account and User Information

You may be required to provide certain information to place an order or use specific features of the platform.

You agree to:

• Provide accurate and complete information.
• Keep your account information updated.
• Keep your login details secure.
• Notify us if you suspect unauthorized use of your account.

You are responsible for activities carried out through your account.

4. Orders

When you place an order through Cravo™, you agree to provide accurate order and contact information.

An order is subject to acceptance and availability by the relevant food outlet. Food items, prices, availability, and estimated preparation or delivery times may change without prior notice.

Cravo™ reserves the right to refuse or cancel an order in circumstances such as item unavailability, technical problems, pricing errors, or operational issues.

5. Pricing and Payments

All prices displayed on the platform are subject to change.

The total amount payable will be shown during the ordering process before the order is confirmed.

Customers are responsible for providing valid payment information and completing the payment required for their order.

Cravo™ may use third-party payment providers to process transactions.

6. Food Products and Allergies

Cravo™ provides a platform for ordering food from participating food outlets. Information about ingredients, allergens, nutritional values, and food preparation is provided by the respective food outlet where applicable.

Customers with food allergies or dietary restrictions should review the available information and contact the relevant food outlet before placing an order.

Cravo™ cannot guarantee that food products are completely free from allergens or cross-contamination.

7. Cancellation and Refunds

Order cancellation and refund requests are subject to our Cancellation Policy and applicable refund terms.

Once an order has been accepted, prepared, or processed, cancellation may not be possible.

Refunds, where applicable, will be processed according to the relevant payment method and applicable policies.

8. Delivery and Collection

Delivery or collection options depend on the participating food outlet and the customer’s location.

Estimated delivery or preparation times are provided for convenience and are not guaranteed.

Cravo™ is not responsible for delays caused by circumstances beyond its reasonable control, including traffic, weather, operational disruptions, technical issues, or other unforeseen circumstances.

9. User Responsibilities

When using Cravo™, you agree not to:

• Use the platform for unlawful purposes.
• Provide false or misleading information.
• Attempt to gain unauthorized access to the platform.
• Interfere with the operation or security of the website.
• Misuse promotional offers or payment systems.
• Upload or transmit harmful software or content.
• Use the platform in a way that may harm Cravo™ or other users.

10. Intellectual Property

All content available on Cravo™, including logos, designs, text, graphics, images, icons, software, and other materials, is owned by or licensed to Cravo™ unless otherwise stated.

You may not copy, reproduce, modify, distribute, or commercially exploit Cravo™ content without prior written permission.

11. Third-Party Services

Cravo™ may use third-party services such as payment processors, delivery services, technology providers, or other external platforms.

Your use of such third-party services may also be subject to their respective terms and policies.

Cravo™ is not responsible for the independent actions, policies, or services of third parties.

12. Website Availability

We aim to keep Cravo™ available and functioning properly. However, we do not guarantee that the website or services will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend or modify the platform for maintenance, updates, security reasons, or other operational requirements.

13. Limitation of Liability

To the extent permitted by applicable law, Cravo™ shall not be responsible for indirect, incidental, or consequential losses arising from the use of the platform or services.

Cravo™ responsibility regarding food quality, preparation, ingredients, or availability may be limited where these matters are controlled by the participating food outlet.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.

14. Privacy

Your use of Cravo™ is also subject to our Privacy Policy, which explains how information may be collected, used, and handled.

15. Changes to These Terms

Cravo™ may update these Terms & Conditions from time to time.

Any changes will become effective when the updated terms are published on this page. Your continued use of Cravo™ after changes are posted constitutes acceptance of the updated Terms & Conditions.