1. Order Processing

Once your order is successfully placed and payment is confirmed, it is forwarded to the relevant food outlet for preparation.

Processing and preparation times may vary depending on the food outlet, order volume, availability of items, and other operational factors.

2. Delivery

Cravo™ facilitates the ordering process between customers and participating food outlets. Delivery arrangements may vary depending on the location and the food outlet.

Customers are responsible for providing accurate delivery details and contact information at the time of placing an order.

3. Delivery Time

Estimated delivery times shown during the ordering process are approximate and may vary due to:

• Order volume
• Food preparation time
• Traffic and weather conditions
• Delivery availability
• Incorrect or incomplete address details
• Other unforeseen circumstances

We will make reasonable efforts to ensure that orders are delivered within the estimated timeframe.

4. Delivery Locations

Orders can only be delivered to locations supported by the relevant Cravo™ food outlet or delivery service.

Delivery availability may vary based on the customer’s location.

5. Delivery Delays

Cravo™ is not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, traffic conditions, technical issues, operational disruptions, or other unforeseen events.

If there is a significant delay with your order, please contact Cravo™ or the relevant food outlet for assistance.

6. Incorrect Delivery Information

Customers must ensure that the delivery address, phone number, and other order details provided are correct.

Cravo™ may not be responsible for failed or delayed deliveries resulting from incorrect, incomplete, or outdated information provided by the customer.

7. Order Not Received

If you have not received your order within the expected delivery timeframe, please contact us as soon as possible with your order number and registered contact details.

We will review the order status and assist you accordingly.

8. Damaged or Incorrect Orders

If you receive an incorrect, incomplete, or damaged order, please contact us promptly after delivery. We may request relevant details or photographs to help us investigate the issue and determine the appropriate resolution.